Design Seamless Customer Journeys That Resolve Issues On The First Contact
Enjoy a paradigm-shifting anywhere anytime omnichannel customer engagement solution by providing rapid deployment to existing PBX systems and a simple streamlined user interface without sacrificing the traditional contact center features needed to enhance customer engagement and retention.
2,500+
Customers
150,000+
Daily Agent Logins
2+ Billion
Annual Calls
AI & Bot
Enabled
Seamless Omnichannel Interactions
Extended Features
Customizable UI, CRM integration, queues & skills-based routing, and omnichannel support
Interactive Voice Response (IVR)
Menu customization, custom prompts and queue music, data connections
Agent Functionality
Customized screen pop, contact notes, WebRTC, VoIP or PSTN connectivity
Supervisor Functionality
Monitor and coach, real-time reports and dashboards, review call recording and message transcripts all in one place
Historical Reporting
Advanced analytics, key performance, queue history, IVR history, contact history, quick & data filter options, data drill down
Real-Time Reporting
Service level, average speed of answer, ACD user stats, agent timelines, queue summary, active contact in queue, routing, delivered, transferred, longest duration
Contact Center Integration with Business Tools
Enable personalized interactions for customers
Improve first call resolution rates and CSAT
Provide valuable upfront insight to agents
Interact using a single pane of glass
CRM Integrations
Prioritize Customers
Custom Routing
Ticketing Systems
Data Retrieval
Advanced Capabilities
Benefits for Business
Omnichannel Interation
Allows customer to connect using voice, text, web chat, email, and social media networks
Measure & Track Customer Service
Real-time and historical statistics and recordings to gauge interactions
Enable Customer Self-Help Options
Drive revenue during off-peak hours and keep agents available for critical tasks
Respond
Quickly
Intuitive tools to make on-demand system changes
Intuitive IVR Design
Browser-based, click and drag IVR designer to enable easy call flow configurations
IP-PBX
Integration
Integrates with IP PBXs to preserve existing voice infrastructure
Key Differentiators
IP-PBX Integration
Supports hybrid deployments to keep existing PBX infrastructure, allows customized dial plan manipulation, and keeps the existing customer experience intact
Local Number Access
Connects with local phone number providers, reduces TCO compared to Twilio-based vendors (no 3rd parties), and facilitates multi-site, multinational contact center presence
Open API Engine
Integrates with key CRM platforms out of the box, consolidates multiple CRMs into single pane of glass for agents, and enables do-it-yourself configuration for businesses
Mobile Customer Service Experience
Sends audio calls to phone and CRM screen pops in browser, reduces network requirements for low-bandwidth users, and delivers call detail records to reporting system for analysis
Interactive Assistant
Provides Visual IVR navigation for faster problem resolution, offers simultaneous voice and chat channels for VoIP calls, and makes customer interactions more collaborative
Business Messaging Integration
Integrates with Mavenir’s MaaP to provide a rich messaging experience, allows customers to interact using the native messaging app on mobile, and enables chatbot and “human in the loop” capabilities
How to get started
- 1.
Contact Us
We will set up a meeting to start learning about you and your unique needs to help you determine the right strategy that best fits your business.
- 2.
Experience the Difference
We will show you how our technology works with live demonstrations that allow you to see the simplicity and power of our solutions for yourself.
- 3.
Enjoy the Power of ONE
Our unique holistic approach gives you peace of mind knowing you have chosen the ONE partner who can ensure your entire technology stack.