Tailored Managed Services & Support

Support your IT team with services and expertise from Allegiant. We work hard to ensure that every element of your technology stack works together seamlessly to deliver a truly unique experience to your team, your stakeholders, and your customers.

Managed, Co-Managed or On-Demand IT

We offer your team the flexibility needed to create and customize a truly effective IT strategy for your business. Choose from a managed, co-managed, or on-demand service package.

Managed Services

This is the whole kit and kaboodle. Our team of IT professionals handles your entire technology stack for a comprehensive solution.

Co-Managed Services

This is our specialty. We can supplement your existing IT team with our technicians to help fill in any gaps in experience and expertise.

On-Demand Services

If you need flexibility, our on-demand services are the best choice. Simply call us when you need our support and we’ll be there.

How it Works

Discovery

Discovery

Tell us about your unique requirements and needs

Strategy

Strategy

Work together to create a strategic plan

Onboarding

Onboarding

Implement your plan and meet your dedicated Allegiant team

Activation

Activation

Provide access to monitoring and management tools for your team

Management

Management

Proactive monitoring and technical, change, and risk management

Support

Support

Critical incident management as needed, including resolution and review

Review

Review

Monthly, Quarterly, or Annual strategic plan reviews

The Value of ONE - Allegiant Managed Sergives

Receive discounts off your monthly per user price for following Best Practices + Purchased Services from the Allegiant Stack.

at Allegiant 1+1= More

1. Carrier | Internet

2%

+

3%

=

6% Discount

2. Network

2%

+

3%

=

6% Discount

3. Communications

2%

+

3%

=

6% Discount

4. Security

2%

+

3%

=

6% Discount

5. Compute

2%

+

3%

=

6% Discount

Managed Services per user monthly discount up to 35%

What’s Included

  • Single Service Provider Support

    Stop wondering who the right vendor is to call—and just call us. Our comprehensive expertise helps simplify your approach to IT.

  • Flexible Monthly Agreements

    Use our services when and how you need to. Our month-to-month agreements guarantee that we work hard to earn your trust daily.

  • Transparent SLAs

    Our guaranteed response and resolution service level agreements (SLAs) outline how our services are measured for ultimate transparency.

  • Live Answer Coordinators

    Our 24/7/365 ONE Call IT & Voice Support Service Coordinators will solve your issue in real-time or assign a ticket to one of our expert engineers.

  • Dedicated Success Manager

    Each client is assigned a dedicated Customer Success Manager who knows their industry, environment, and strategic goals inside and out.

  • Proactive Monitoring

    We use industry-leading tools to provide ticketing, reporting and analytics, instant CSAT feedback, and actionable insights for your entire technology stack.

FAQ

What are Managed IT Services?

A Managed Service Provider (often referred to as MSP) is a company that offers managed outsourced support for IT services. This is usually done on a proactive basis through ongoing monitoring, management, and support.

How does Allegiant approach Managed Services?

Your IT team faces difficult challenges every day supporting your people and ensuring your technology is running efficiently and securely. At Allegiant, we understand those challenges and help you by taking a collaborative approach that provides your team with the solutions, expertise, and resources they need so they have the time to do their jobs better and deliver exceptional user experiences.

How does Allegiant provide Managed Service support?

Our team of friendly and knowledgeable service coordinators provides 24/7/365 live answer support and can solve your issue or schedule a ticket for immediate expert service when needed. We also have online ticketing portals that we monitor 24/7/365. We are proud to have more highly tenured voice and data engineers on staff than most competing companies in the area. You will be able to build relationships with our team that know your technology environment, industry, and goals. This helps us foster and build the teamwork necessary with your IT team to give you the support and service you need from a managed services provider.

What is included in Managed Services?

It depends on the provider and the level of service offered. At Allegiant, we include services for both IT and Communications network infrastructure, voice platforms, system requirements, computing (cloud, premise, and hybrid), cybersecurity, application integrations, and installation/updates, software licenses, hardware updates, monitoring, maintenance, cloud backup, disaster recovery, and more. As a registered telecommunications service provider, we have the depth of expertise and experience you won’t find from other managed services providers. This allows us to help you put a comprehensive All-in-ONE strategy for your IT and Communications technology.

Why should I consider Managed IT Services?

Hiring internal IT talent is expensive and time-consuming. If your team is already strapped for resources and struggling to optimize your technology networking on your own, outsourcing some (or all) of the work can help free up valuable resources in order to hit business goals. It also can help your team stay proactive with things like system updates, security protocols, performance, and more.