What are Managed IT Services?
A Managed Service Provider (often referred to as MSP) is a company that offers managed outsourced support for IT services. This is usually done on a proactive basis through ongoing monitoring, management, and support.
How does Allegiant approach Managed Services?
Your IT team faces difficult challenges every day supporting your people and ensuring your technology is running efficiently and securely. At Allegiant, we understand those challenges and help you by taking a collaborative approach that provides your team with the solutions, expertise, and resources they need so they have the time to do their jobs better and deliver exceptional user experiences.
How does Allegiant provide Managed Service support?
Our team of friendly and knowledgeable service coordinators provides 24/7/365 live answer support and can solve your issue or schedule a ticket for immediate expert service when needed. We also have online ticketing portals that we monitor 24/7/365. We are proud to have more highly tenured voice and data engineers on staff than most competing companies in the area. You will be able to build relationships with our team that know your technology environment, industry, and goals. This helps us foster and build the teamwork necessary with your IT team to give you the support and service you need from a managed services provider.
What is included in Managed Services?
It depends on the provider and the level of service offered. At Allegiant, we include services for both IT and Communications network infrastructure, voice platforms, system requirements, computing (cloud, premise, and hybrid), cybersecurity, application integrations, and installation/updates, software licenses, hardware updates, monitoring, maintenance, cloud backup, disaster recovery, and more. As a registered telecommunications service provider, we have the depth of expertise and experience you won’t find from other managed services providers. This allows us to help you put a comprehensive All-in-ONE strategy for your IT and Communications technology.
Why should I consider Managed IT Services?
Hiring internal IT talent is expensive and time-consuming. If your team is already strapped for resources and struggling to optimize your technology networking on your own, outsourcing some (or all) of the work can help free up valuable resources in order to hit business goals. It also can help your team stay proactive with things like system updates, security protocols, performance, and more.